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frequently asked questions

Thousands of hard working people across the UK have a need to separate their work related expenses from their current account each month. Doing so can be tedious. A new business account or personal account is often not an option or is a lot of extra hassle such as setting up limited companies and going through arduous credit checks.

Neutron Card was developed so hard working people can keep all their finances in one easy location, their current account, while still gaining the benefits often only afforded to registered businesses.

Through our partner Currensea, Neutron Card is integrated with the following UK banks:

  • Bank of Scotland
  • Barclays
  • Coutts
  • First Direct
  • Halifax
  • HSBC
  • Lloyds
  • Nationwide
  • NatWest
  • RBS
  • Santander
  • TSB
  • Ulster
  • Virgin Money
Work smarter with Neutron; simply use your Neutron Card for all work expenses in-store or online, we’ll track all your work purchases in real-time on our app. Funds are automatically deducted from your linked account a few days later

You will automatically receive an email after each transaction on your Neutron Card. However, you also have the option to turn these emails into a single daily email. This will summarise all your transactions on your card in the past 24 hours. 

You can select this feature via our partner on the Currensea app. Please follow the steps below to do so:

1. Log in to your Neutron account via the Currensea App using your email address and password

2. Select ‘account’ and then select ‘settings’ 

3. Use the toggle to select ‘individual’ or ‘daily’ transaction emails

Yes. When you use your Neutron Card, that transaction will appear on your Neutron Statement in the App and a few days later on your normal current account statement. 

No. Funds are pushed and pulled automatically from your linked current account. If you receive a refund, this will end up back in your current account

Yes. Coming soon, when you login to the Neutron App you will be able to select ‘Direct Debits’ to see a list of all the Direct Debits on your current account. Simply tick the ones you want to add and Neutron will automatically put these into your Neutron Statement every month. Top stop, just untick.

Yes. Coming soon, you will be able to see all your bank transfers in one easy location within our App. Simply tick the transfers you want allocated to your Neutron Statement.

Please contact us at Customer Support here and we’ll send you a new one. There is a small fee of £4.99 for a replacement card.

Coming soon, if you want to send your clients a short invoice directly from your phone, you will be able to do so at the touch of a button with Neutron’s app. Within the message your client receives will be a link and QR code for your client to click. This is a same-day bank-to-bank payment link. It allows you to ask for payment without having to type out your bank details, keeping your data safe and secure. A transaction fee of 20p + 0.65% is deducted. 

Yes. Simply follow their instructions for uploading your Neutron Card to the GooglePay or ApplePay service and off you go

You can create PDF and CSV files. If you need to make changes simply upload the CSV file to Excel.

Simply open your statement, click ‘Share’, and select your preferred option from the list. You can download the file, or automatically attach it to an email, or message.
Yes, you can send as many as you like for no extra charge.

No problem. Simply allocate the split between your two cards at the point of sale

No need to top up or transfer, simply use your Neutron Card abroad in the local currency and receive market beating rates. Neutron customers receive a competitive 0.5% FX rate when you use your Neutron Card abroad plus fee free ATM withdrawals up to £500pm

Spend in all 180 currencies 

Yes! With market beating interbank exchange rates and a small flat fee of 0.5%, sending money overseas is now even simpler and more transparent than ever before. Send between £100 and £20,000 per transfer from your UK bank to a EUR, PLN, HUF or USD account.

Simply log into your account via the app and use our money transfer calculator before completing a transfer. 

No! Just use the card abroad in the local currency and Neutron Card will work just as it would in the UK, giving you the best currency exchange rate and transaction fees available. Clever.

Transactions you make using your Neutron Card are protected by the Mastercard™ Chargeback scheme. This may help you reclaim funds if:

  •     your goods do not arrive
  •     your goods arrive damaged
  •     your goods are different from how they were described
  •     the merchant has ceased trading

If you need to raise a chargeback, please contact us at or use the contact form from the main menu.